What does "co-managed" mean?
You keep whoever handles your everyday IT. We take ownership of your security tools and incident response. We work alongside your IT person or provider, not instead of them.
Is there a long-term contract?
No. It's month-to-month.
How much does it cost?
It's month to month with no seat minimums, and up to one incident response a month is included. Our prices are in the free pricing guide, along with what's included and what costs extra. Every business gets a custom quote, and per-seat prices step down as you add computers and users.
Can't I just buy Huntress myself?
If you have 50 or more seats per product, yes. You can start a free trial directly with Huntress, or buy through us as your Huntress reseller. Either way, your team deploys it and acts on what their security team sends. Under 50 seats, Huntress requires going through a partner like us, and we do that work for you.
Can I buy other software through you?
Yes. Co-managed clients can buy Microsoft 365, Google Workspace, Adobe, and NinjaOne backups through us. We sell the licenses; your IT person keeps managing those tools. Our co-management covers Huntress only. Handy if you need a Microsoft 365 Business Premium upgrade to get the full Microsoft 365 hardening.
Do you co-manage Huntress SIEM?
Yes. We connect your log sources, act on anything the security team flags, and pull records when an auditor or insurance carrier asks.
Do I have to switch IT providers?
No. That's the point. If you ever want full managed IT support too, we offer that, but it's not required.
What do you need access to?
Two things.
On your computers and servers: we install two small agents, the Huntress agent and our remote management agent. Huntress can spot an attack and cut a computer off the network, but some cleanup has to be done hands-on, like undoing changes the attacker made, removing software, or restarting the machine. Our remote management agent lets us do that right away, at 2am if needed, without anyone at your office touching the computer.
In your Microsoft 365 or Google Workspace: we need our own admin account. For Microsoft 365 that's a dedicated global admin "break-glass" account; for Google Workspace it's a super admin account. It's reserved for security work, so when an account gets compromised we can lock it down, reset it, and clean up after the attacker without waiting on anyone. It's also how we apply the Microsoft 365 hardening settings.
We'll coordinate the setup with your IT person.
Why do you need your own remote management agent if Huntress is already installed?
Huntress finds and contains the threat. Fully cleaning it up sometimes takes hands-on work on the machine. Our agent is how we do that remotely and fast, so a compromised laptop doesn't sit isolated until someone's in the office.
Will this slow down our computers?
Both agents are lightweight. Most people never notice they're there.
What Microsoft 365 license do I need?
Login monitoring works on any Microsoft 365 or Google Workspace plan. For the full Microsoft 365 hardening, Business Premium (or a plan with Entra ID P1) is recommended, because some of the most important security settings require it. We'll tell you if an upgrade is worth it.
Do you support Google Workspace?
Yes for login and email monitoring, endpoint protection, and training. Microsoft 365 hardening comes from Huntress ISPM, which is Microsoft 365 only. We can harden Google Workspace as a separate consulting project, quoted on its own.
Does this replace my antivirus?
It works with Microsoft Defender, which is built into Windows, and Huntress manages Defender for you at no extra cost. If you're paying for a separate antivirus, we'll talk about whether you still need it.
What happens if you find something at 2am?
We take the call. When Huntress flags something after hours, our team triages it and contains it: isolating the computer or locking the compromised account. Cleanup is your choice, agreed up front: most clients have us do it right away, some want us to wait for their OK, and some have their IT person do it. Either way, you'll have a plain-English rundown of what happened and what we did waiting for you in the morning. Up to one incident response a month is included in the price; additional incidents in the same month are billed at our hourly rate.
Will this help with cyber insurance?
Many cyber insurance applications ask about endpoint detection and response, MFA, and security training. This covers all three, and we can give you documentation for your application. Your carrier makes the final call on coverage.
Can you help with security questionnaires?
Yes. When a customer, partner or insurance carrier sends a security questionnaire, we help you answer it accurately, using the monitoring, MFA, training and incident response records this service keeps. If a question shows a gap, we'll tell you what it would take to close it. Questionnaire help is billed at our hourly rate.
What happens if we cancel?
It's month-to-month, so you can stop anytime. We'll remove the agents and disconnect your accounts. Microsoft 365 hardening settings stay in place, so you keep the protection.