IT Support
Managed IT
Managed Nerds · Service

Managed IT
for Augusta
businesses.

Fast IT support. Plain English. No jargon.

Whether it's a crashed laptop, a network issue, or a full cloud migration, we keep your business running. We handle it fast, explain it clearly, and come on-site anywhere in the Augusta area when the fix needs hands on hardware.

The Challenge

IT problems cost more than you think.

Most small businesses don't have an in-house IT team, so every time something breaks, it either sits broken or eats into the owner's time. Downtime, workarounds, and slow systems compound into real productivity losses that go unmeasured because no one is measuring them.

  • Every hour a system is down is an hour your team can't work
  • Without IT support, fixes fall to whoever is least busy
  • Aging hardware slows everyone down a little, every day
Our Approach

Managed IT that prevents problems.

We don't just show up when things break. We monitor your systems proactively, handle updates and patches automatically, and fix small issues before they become big ones. You spend less time dealing with IT problems because there are fewer of them.

  • Proactive monitoring, so we often know before you do
  • Scheduled maintenance so nothing gets forgotten
  • Plain-English communication at every step
What's Included

Full IT support, without the
full-time hire

Help Desk Support
Call, email, or ticket us for any issue. We respond fast and actually fix it, not just close the ticket.
Network Management
Wi-Fi, routing, VPN, and connectivity issues handled, including setup for new offices and locations.
Cloud Migration
Move from on-premise to Microsoft 365, Google Workspace, or other cloud platforms without losing anything.
Backup & Recovery
Automated backups with tested recovery plans. We verify they work, so you're not discovering otherwise in a crisis.
Device Management
Patch management, software deployment, and security updates handled automatically across all your devices.
Remote & On-site Support
Most issues are resolved remotely. On-site visits across Greater Augusta when hands-on work is needed.
Service area

Managed IT support across
the Augusta area.

On-site

We come to you anywhere in Greater Augusta: Augusta, Evans, Martinez, Grovetown and North Augusta. Hardware, network and Wi-Fi work happens at your office.

Remote

Most fixes don't need a visit. Help desk, updates, monitoring and backups run remotely, so problems get handled without waiting for someone to drive over.

Local office

Our office is at the Georgia Cyber Center in downtown Augusta, with visits by appointment. We're members of the Augusta Metro Chamber of Commerce.

AugustaEvansMartinezGrovetownNorth Augusta
How It Works

From first call to fully managed

01
Discovery Call
We spend 30 minutes understanding your business, your current setup, and what's giving you the most trouble. No jargon, no sales pitch.
Week 1
02
IT Audit
We inventory your devices, software, network, and backups, then give you a plain-English report of what's working and what isn't.
Week 1–2
03
Setup & Configuration
We fix immediate issues, deploy monitoring tools, and set up the management infrastructure. Your team is briefed and onboarded.
Week 2–3
04
Ongoing Support
From this point forward, we're your IT team. Call us when something breaks, and trust that we're watching in the background when it doesn't.
Ongoing
Projects

Need one job done? Start with a project.

All projects →
FAQ

Questions we get a lot.

What does managed IT support include?

Help desk support, monitoring, updates and patches, network and Wi-Fi management, backups we actually test, and on-site visits in the Augusta area, for one flat monthly fee. Every business is quoted after a free look at your current setup.

How do I get help when something breaks?

Call, email or open a ticket, whichever is easiest. We respond fast and actually fix the problem, not just close the ticket.

Do you work remotely or come on site?

Both. Most issues are resolved remotely, and we come on site anywhere in the Augusta area (Evans, Martinez, Grovetown and North Augusta) when the work needs hands on hardware.

What happens in the IT audit?

We inventory your devices, software, network and backups, then give you a plain-English report of what's working, what isn't, and what we'd fix first.

Can you move us to Microsoft 365 or Google Workspace?

Yes. We migrate businesses from on-premise systems to Microsoft 365, Google Workspace and other cloud platforms without losing anything along the way.

We only need help with security. Is that an option?

Yes. With co-managed security you keep your current IT person or provider, and we cover the security side.

From the blog

Small business IT, without the jargon

All small business IT posts →
Free consultation
Tired of your IT being
a source of stress?

We'll review your current setup for free and tell you exactly what we'd fix first.

Let's Talk →

Only want the security side? See co-managed security, where you keep your IT and we cover the rest.